About

Research experience behind a simple survey.

Provider Feedback Tool helps healthcare practices understand what patients experience. The survey is deliberately short: patients should be able to share useful feedback without filling out a long questionnaire.

Survey administrator

Aaron Charlton, PhD, spent eight years in academic consumer research, earned his doctorate in Marketing from the University of Oregon in 2019, and served as an Assistant Professor of Marketing at Illinois State University. His research includes consumer behavior, measurement, statistical methods and the reliability of published findings.

At Illinois State, Charlton ran a student-involved Metascience and Marketing Lab. He has coauthored published research on measurement in the Journal of Business Research and on behavioral interventions in the Proceedings of the National Academy of Sciences.

Research and credentials

• University of Oregon — Journal of Business Research publication (2019)
• Proceedings of the National Academy of Sciences — coauthored paper (2022)
• Illinois State University — faculty research lab, College of Business report
• Research publications and academic record (ORCID)

Who operates the service?

This website is operated by Charlton Digital LLC and administered by Aaron Charlton. It is an independent survey service, not a medical practice or government agency.

For questions about the tool, admin@providerfeedback.org. For care or patient records, contact your practice.